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Student Enhancement Training

To attain the SET Core Certification, students are required to complete four core courses and two electives. Furthermore, the SET Core directly aligns with four of the five SDES Strategic Priorities: Safety, Security, Prevention and Care; Student Learning and Success; Career Readiness and Support; and Social Justice. Electives can be part two of any of the Core, elective options offered through SET, or a complementary workshop offered throughout the university.

To view the schedule of sessions, please register for SET and you will receive permission to login to our Webcourses page.

  1. FERPA Training

    • Purpose: To understand the FERPA law, identify FERPA violations, and to educate the UCF community to support the FERPA law
    • At the completion of this self-guided, online module students will be able to:
      • Define FERPA as the Federal law for protecting the privacy of students educational records
      • Understand impact of FERPA when assisting parents/students
      • Identify at least two examples of FERPA violations
    • Managed online by the SET Steering Committee
  2. Title IX Training

    • Purpose: To create a safe campus community by learning to identify and report Title IX violations
    • At the completion of this hybrid online/in-person session students will be able to:
      • Identify at least three potential Title IX violations
      • Understand the obligation of reporting Title IX violations as a responsible employee
      • Locate the Title IX website and reporting form
    • Managed online and facilitated in person by UCF Office of Student Rights and Responsibilities
    • More information on Title IX
  3. Diversity and Inclusion

    • Purpose: To engage students in a dialogue on the SDES diversity framework for creating and fostering a campus-wide inclusive environment using trainings, self-exploration opportunities and exercises.
    • At the completion of this session students will be able to:
      • Gain a deeper understanding of their own beliefs, attitudes, and emotions concerning diversity and inclusion.
      • Reflect on the value and challenges of diversity in the workplace and will discuss ways to make the workplace more inclusive
    • Course offered through the SDES Diversity Education program
  4. Leadership Development

    • Purpose: Leadership seminar will focus on actively engaging students in holistic development, allowing students the opportunity to create and apply ideas, learn about themselves, their community and their world. SDES encourages the UCF community members to continue to develop open, honest and meaningful relationships based on mutual respect.
    • At the completion of this session students will be able to:
      • Identify resources relating to leadership development
      • Understand personal leadership style
      • Be able to explain their dominate leadership style
    • Course offered through SET
  1. Customer Service

    • Purpose: Help participants to increase and develop their customer services skills
    • At the completion of this session students should be able to:
      • Define customer services from a service culture versus transactional model
      • Identify exceptional customer service strategies and standards
      • Become aware of UCF and SDES commitment and culture to service
      • Understand how their roles and actions impacts other areas in SDES, UCF, and our community members
  2. Conflict Resolution/Mediation

    • Purpose: For participants to develop constructive conflict response techniques and effective mediation skills
    • At the completion of this session students will be able to:
      • Describe strategies for mediating conflict
      • Enact three unique ways to confront disagreements in a professional manner
      • Understand the importance of effective communication and how to provide feedback
    • Course offered through Integrity and Ethical Development
  3. University-wide Workshops and Events

    Students can get elective credit for attending other professional development workshops and events on campus.

    Electives can also be part two of SET Core Courses. The Request for SET Credit form should be used to indicate completion of elective courses outside of the SET Program.